Five9, a provider of cloud contact center technology, has acquired Whendu's iPaaS platform for contact centers. Financial terms of the deal were not disclosed.
To date, Whendu has more than 50 out-of-the box application connectors.
"As enterprises transition from premise contact centers to the cloud, we've seen two problems arise. First, difficulty migrating due to custom integrations and complex workflows tying contact centers to business systems. Second, as enterprises look to improve customer service, the resulting workflows are often complex and require custom development work. Development resources are scarce and expensive making both problems challenging," said Rowan Trollope, CEO of Five9, in a statement. "The acquisition of Whendu’s iPaaS platform solves both of these problems through a powerful platform that enables the citizen developer (business analysts, contact center operations folks, and others) to visually create custom workflows with no coding required, reducing the complexity and cost of integrating disparate system."
"We are thrilled to join Five9 and help in the advancements of enterprises moving to the cloud," said Ray Soto, CEO of Whendu, in a statement. "The combination of Five9 and the Whendu iPaaS platform will make it easier for enterprises to make the move by rapidly integrating workflows in real time."