Enghouse Systems broadened it contact center portfolio by acquiring Survox, a multimodal voice-based survey automation software and services provider. Financial terms of the deal were not disclosed.
Survox's offerings enable market research and facilitate opinion polling. Its open survey automation development platform delivers phone-based research solutions.
"The Survox solution enhances our contact center portfolio and empowers decision-makers to gain fast, accurat insights from a precisely targeted set of respondents," said Steve Sadler, chairman and CEO of Enghouse, in a statement. "We are very pleased to welcome Survox's customers and employees to the Enghouse Interactive organization."