Dubber has extended its unified call recording to Zoom Video Communications' platform.
Dubber Unified Call Recording with Zoom lets companies record calls. Once the recordings are ingested by Dubber, businesses can enrich the content with artificial intelligence delivering transcriptions, sentiment data, real-time search, and more. Dubber's solution spans service provider networks and lets organizations centralize conversation recordings, data, and insights in the Dubber Voice Intelligence Cloud.
"Unified Call Recording with Zoom reflects the way employees work today: from anywhere and across many devices and solutions. Dubber has been chosen by over 150 telecommunications carriers and service providers as the recording and data capture platform for their networks. Many have embraced Zoom as an integral part of their business and communications infrastructure. The ability to capture recordings from Zoom and manage them centrally in the Voice Intelligence Cloud demonstrates the true value of Unified Call Recording," said Steve McGovern, CEO of Dubber, in a statement. "Many of our carrier partners are also developing strategies for Zoom Phone, enabling unified management of recordings and voice data across multiple networks and solutions. For Dubber this opens the door to an opportunity to provide enhanced recording and voice analytics to the millions of Zoom Meeting and Zoom Phone users that enable this integration. For Zoom and their customers, Dubber brings a critical capability to answer the demand for compliance recording, AI enhanced insights and policy based management."
"Helping our customers to get the most value from their voice data is an important objective for Zoom," said Paul Magnaghi, global independent software vendor program leader at Zoom, in a statement. "Dubber works to assist customers in meeting their compliance obligations and gain valuable business intelligence from voice data, especially in this time of remote and hybrid working models."
Dubber's cloud-based Unified Call Recording solution integrated with Zoom allows a wide variety of businesses to unlock the value of conversations through voice data.
Dubber with Zoom is available in the Zoom App Marketplace.
"We have a rich innovation roadmap for Dubber with Zoom," said James Slaney, chief operating officer of Dubber, in a statement. "With Dubber, Zoom users are now able to integrate personal call recording with Unified Call Recording. Critically, every conversation can then be transformed into intelligence to power customer experience, employee engagement, and compliance insights."