Conversational, a virtual receptionist provider for small businesses and startups, is partnering with Net2Phone, a provider of Voice over Internet Protocol (VoIP) solutions, to improve company infrastructure and redundancy.
Net2Phone will enable Conversational to better handle client calls and communications by allowing them to take more calls simultaneously with better call quality on both ends.
Net2Phone allows businesses like Conversational to handle up to 450,000 calls simultaneously, access new call routing features, and take advantage of the company's secure data centers in eight countries.
"We are consistently reviewed as a five-star company while using our current phone system, so we are very excited to see how our current and new clients respond to even better call quality, routing ability, and reduced call delays. This is a switch we've been considering for a while, one that has required a lot of research, strategic decision-making, and planning. It's just one more way we're working to improve the level of service we provide to our clients and their callers," said Tanya Lamont, CEO of Conversational, in a statement.