Comm100, a customer engagement solutions provider, has launched AI Agent, AI Copilot, and AI Insights for intelligent automation during customer interactions.
"Customers now expect instant, intelligent, and personalized responses. Comm100's AI solutions are the definitive answer, enabling organizations to not only meet, but exceed these expectations," said Kevin Gao, CEO of Comm100, in a statement.
The Comm 100 AI Agent is a< customer-facing conversational technology that delivers human-like responses with advanced reasoning capabilities. It seamlessly handles complex inquiries, automates workflows, and integrates with enterprise system. AI Agent automates up to 80 percent of inbound queries with context-aware, empathetic responses. It asks clarifying questions, remembers chat history, and can be customized to reflect brand voice.
The Comm100 AI Copilot is an intelligent assistant that helps agents resolve inquiries. With one click, agents can refine responses for clarity and consistency. The Comm100 AI Copilot also delivers channel- and campaign-specific suggestions and helps reduce workloads by automating repetitive tasks like summary generation and conversation wrap-ups.
Comm100 AI Insights gives managers real-time, data-driven visibility into operations and customer experiences with features like sentiment analysis, resolution tracking, and critical issue detection. Managers can filter conversations by sentiment to personalize coaching and monitor customer emotions, while critical issue spotlights help identify churn risks and sales opportunities.