Cisco Adds AI and Collaboration Tools

Cisco today launched several artificial intelligence collaboration solutions to elevate customer and employee experiences and future-proof and manage workspaces.

The new AI capabilities, customer experience solutions, and collaboration devices being introduced include the following:

• Webex AI Agent, a self-service concierge to handle customer inquiries with natural dialogue and conversational intelligence.
• AI Agent Studio, a design tool that simplifies and enables businesses to train and deploy AI Agents in minutes.
• AI Features in Webex Contact Center to enhance agent, supervisor, and business performance for customer interactions. This includes AI-powered analytics.
• Cisco Spatial Meeting, to turn any space equipped with a Cisco Room Bar Pro into a immersive studio and deliver spatial video to Webex for Apple Vision Pro users for product demos, remote training, education and more.
• Cisco AI Assistant for Webex on Apple Vision Pro, with AI-enhanced capabilities to catch up on meetings, get summaries, writing assistance, and more.
• Cisco Ceiling Microphone Pro, which uses AI to automatically adjusts to speaker position and changes to room configuration, capturing natural conversation from anywhere in a variety of workspaces.
• Workspace Designer, which automates the design and customization of hybrid workspaces by guiding users through furniture, platform, and product choices.
• Smart Diagnostics in Control Hub, which allows IT admins to resolve issues on RoomOS and MTR devices in real time.
• ThousandEyes integration for the Desk Phone 9800 Series and Webex Calling.
• Cisco AI Assistant + Interoperability with enterprise apps, including Salesforce, Slack, ServiceNow, Zendesk, Glean, and Microsoft Outlook, Teams, and Copilot
• Vidcast enhancements like highlights, chapters and transcripts and the ability for users to upload a PDF or PPT and automatically generate a script and voice-overs in the language and tone of their choice.
• AI-generated Slido polls for use during webinars and large meetings.