CallRevu, a provider of conversation intelligence in call data, tracking, and monitoring for car dealers, and Phone Ninjas, a provider of call handling, coaching, and training for car dealers, have joined forces to provide coachable calls, missed opportunity text alerts from CallRevu's call tracking and monitoring solution, and coaching and training from Phone Ninjas to find the root cause of any opportunities packaged with corrective actions.
"We have many mutual clients, and we believe it brings more value by partnering and connecting the training and coaching with the CallRevu solution to deliver a coordinated, concrete approach to improve upon two already world-class solutions," Jerry Thibeau, founder and CEO of Phone Ninjas, said in a statement.
"Our two companies make natural partners with the simple goal of really fixing the phones once and for all. Together, we are able to coach and train dealership staff to excellence (and keep them there), all while improving connectivity and alerting first responders to fumbled opportunities. It's the perfect solution to combat poor phone skills and customer experiences," Chris Vitale, executive vice president of Phone Ninjas, added.
"We are always looking for ways to bring our customers more value, and partnering with Phone Ninjas is a great illustration of how we deliver on dealer and OEM needs," CallRevu CEO Anthony Giagnacovo said in a statement.