Call Center Studio has integrated LumenVox's Call Progress Analysis (CPA) software into its multichannel call center operations software.
LumenVox's CPA technology harnesses voice-activity detection algorithms that accurately detect whether the party answering an outbound call is a person or an automated machine. Based on this information, Call Center Studio clients will be able to deploy different processes for each scenario.
"We offer our clients truly scalable, cost-efficient, and fully integratable call center software," said Idris Avci, chief technology officer at Call Center Studio, in a statement. "LumenVox's flexible, cost-effective, and compatible Call Progress Analysis technology works seamlessly with Call Center Studio and ensures our clients have the best of speech-enabled solutions. We are extremely pleased with LumenVox's outstanding project team for streamlining the entire deployment process, and we look forward to collaborating on new projects."
"Outbound operations are a vital part of contact centers," said Edward Miller, founder and CEO of LumenVox, in a statement. "In a single day, hundreds of outbound calls can promote offers, increase sales, collect customer feedback, and even raise money for charity. LumenVox supports these efforts with superior technology, automation, data-driven forecasts and well-considered processes. We are pleased to be part of the Call Center Studio solution."