Broadvox, a provider of managed business VoIP services has launched BroadvoxCallCenter service, an extension of its hosted communications suite.
The BroadvoxCallCenter service enables Broadvox partners and customers of all sizes to take advantage of the growing market demand for hosted call center solutions and automatic call distribution (ACD) functionality as a complement to a customer’s hosted voice services.
BroadvoxCallCenter is an important component of the Broadvox Unified Communications solution, designed specifically to meet the performance and reliability standards for call center customers. Core call center functions include intelligent routing and distribution, Web-based agent and supervisor clients, and comprehensive reporting capabilities.
“Ultimately, every business customer can benefit from the BroadvoxCallCenter solution,” said Mike Gruszka, director of Product Management, Broadvox, in a statement. “Whether they are large and distributed formal call centers, in-house customer service centers, or small businesses that need to distribute calls to workgroups, our new call center solution can be customized to address their business calling needs.”
With the BroadvoxCallCenter application, customers and partners will see the benefits of a hosted, virtual call center service, including:
- Lowered total cost of ownership – no capital expenditures, no on-site equipment, network-based queuing.
- Increased flexibility – remote and home-based agents, on- demand and seasonal capacity, queues that span sites, remote monitoring.
- Added redundancy and availability options – automatic call rerouting, geographic redundancy, mobile integration.
- Evergreen solution – application upgrades and updates are handled by Broadvox.