Bright Pattern, a provider of enterprise contact center software, is partnering with Waterfield Technologies, an enterprise software and professional services organization providing voice and mobile solutions for customer engagement.>
Bright Pattern's Contact Center Software will help Waterfield Technologies provide omnichannel technology and professional services through highly tailored, customer interactions across all industries.
"Bright Pattern gives Waterfield Technologies the ability to provide a consistent and seamless experience across all channels with real-time visibility into channel performance. We are excited to partner with Bright Pattern to deliver a cost-effective option for customers looking to migrate or implement a cloud-first contact center," said Howard Leary, vice president of solutions consulting at Waterfield Technologies, in a statement.
"We are thrilled to be partnering with Waterfield Technologies to help them in their effort to consistently deliver superior customer service," said Brian Hays, senior vice president of gloabl sales at Bright Pattern, in a statement. "The world's top brands and Fortune 100 companies rely on Waterfield Technologies to provide exceptional service to end users in order to engage and retain their most valuable customers. By utilizing the Bright Pattern platform, Waterfield Technologies will be able to take customer experience to the next level and digitally revolutionize customer communications."