Bright Pattern, a provider of omnichannel contact center software, is partnering with Robert C. Davis and Associates, a contact center consulting firm.
Under the agreement, Bright Pattern Contact Center will help Robert C. Davis and Associates provide omnichannel technology to its clients. Bright Pattern's cloud-first, native platform facilitates conversations across all channels with customer-centric self-service and bot channels using artificial intelligence from IBM Watson and Google.
"We are delighted to partner with Bright Pattern," said Bob Davis, founder and CEO of Robert C. Davis and Associates, in a statement. "The technology and expertise that Bright Pattern brings to the client, coupled with the people development skills of Robert C. Davis and Associates, make for a combination that will surely deliver the best customer experience for our clients' customers."
"Robert C. Davis and Associates helps companies create a world-class customer experience through their consulting practices," said Brian Hays, senior vice president of Bright Pattern, in a statement. "By pairing that with Bright Pattern's omnichannel cloud-based contact center software, customer can transform the way they provide service and seamlessly connect with customers at any time, anywhere, and over any channel. The partnership allows companies to futur- proof their contact center operations by investing in award-winning technology and an experienced consulting team."