Bright Pattern, a provider of omnichannel cloud contact center software, has partnered with Monet Software, a provider of cloud-based workforce optimization solutions for contact centers, to bring forecasting and scheduling benefits to contact center managers and agents alike.
Monet WFO Live includes workforce management, call recording, quality monitoring, and performance management.
"Monet's WFO Live Workforce Optimization provides customers an easy, affordable, and scalable solution for forecasting, scheduling, quality and performance management in the cloud," said Chuck Ciarlo, CEO of Monet Software, in a statement. "The time- and cost-saving benefits of combining Monet with Bright Pattern's blended multichannel contact center technology will allow contact centers to take advantage of complete cloud technology solutions in delivering a superb customer experience."
"We are excited to expand our WFM integration network to provide Bright Pattern customers with all prefered WFM providers like Monet," said Konstantin Kishinsky, CEO of Bright Pattern, in a statement. "Monet WFM for call centers provides a proprietary forecasting algorithm to ensure agent productivity while cutting costs with accurate forecasting and scheduling. WFM software is crucial in an omnichannel contact center, and Monet has proven to be an exceptional vendor over the years."