Brand Embassy, providers of a digital customer service platform, has signed a partnership with Talkdesk, providers of a contact center platform, to offer a joint solution for omnichannel customer service.
This partnership between Brand Embassy and Talkdesk enables companies to test, implement, and scale customer service operations across voice and digital channels, including email, live chat, messengers, chatbots and social media, in a single integrated interface.
"Talkdesk is very happy to welcome Brand Embassy as the new partner in the Talkdesk AppConnect Innovation Ecosystem. Both current Talkdesk customers and prospects can start using a free 30-day trial of the solution with one click," said Khurram Taji, head of enterprise strategy and AppConnect at Talkdesk, in a statement.
"As contact centers move to a cloud-based model, mobile and social customers increasingly expect the same level of service no matter the channel. I'm proud to see Brand Embassy and Talkdesk offering a complete customer service solution that's both easily available and scalable," added Vít Horky, co-founder and CEO of Brand Embassy, in a statement.