Aspect Software, a cloud provider of fully-integrated consumer engagement, workforce optimization, and back-office solutions, is expanding its relationship with Black Box Network Services to allow Black Box to expand its cloud contact center offerings. The growth of the relationship is part of Aspect's continuing strategy to bolster its channel presence and drive growth in its cloud portfolio.
Black Box will resell Aspect's contact center solutions Zipwire, CXP, and Aspect WFM, all delivered through the Aspect Cloud. Black Box will also offer Aspect Hosted, Aspect Unified IP, and the full Aspect Workforce Optimization (WFO) suite.;
"Black Box has been a partner of Aspect's for many years and serves as a trusted advisor to thousands of customers all over the globe. With this renewed partnership, Black Box can continue to offer its best-of-breed cloud solutions. We look for Black Box to be a driving force behind Aspect's cloud momentum in the market," said Mike Moors, vice president of worldwide channel sales at Aspect, in a statement.
"Our customers are looking for robust cloud contact center technology that better addresses their customer contact and workforce optimization challenges by enabling omnichannel contact with the ability to scale as-needed," said Mike Laughlin, vice president of strategic partnerships at Black Box, in a statement. "Aspect's ability to deploy contact center solutions in any environment is a great asset to our robust suite of cloud offerings."