Atento, a CRM and business process outsourcing provider, today unveiled Flexible CX, a customer service solution created specifically for startups and fast-growing companies.
Flexible CX is adaptable to projects with the potential to grow rapidly, and includes a flexible pricing model. With this omnichannel offering, companies can communicate with customers in the way they prefer using a single integrated platform through which the most common requests can be automated. Where requests require a higher degree of interaction, agents are then incorporated.
"With Flexible CX we combine our omnichannel services with our extensive know-how to create unique customer experiences that can better serve our clients from fast-growing companies," said Pablo Sanchez, chief marketing officer of Atento, in a statement. "We know that many start-ups do not have in-house CX expertise and there is resistance to share resources. Similarly, higher costs for customization can make these companies hesitant about embarking on a far-reaching CX campaign. Thanks to Flexible CX, we can serve, assist, look after, and understand our clients' end-customers, providing a service that is unique to them but also scalable to drive businesses of any size and adapt with these organizations as they grow.: