Workstreampeople's Anywhere365 integrated contact center and dialogue management platform has been certified for use with Microsoft Skype for Business.
The Microsoft Skype for Business Independent Software Vendor (ISV) qualification program helps ensure that qualified applications from Microsoft partners meet customer expectations for specific scenarios. Applying third-party testing, the program defines specific requirements for interoperability with Skype for Business Server, installation, set-up and configuration, documentation, and support.
Anywhere365 Universal Contact Center has been tested on hundreds of cases, focusing on implementation, high availability, scalability, documentation, functionality and native integration with the Microsoft Skype for Business platform. The platform successfully passed 100 percent of all test scenarios.
"We are very proud that our solution has qualified for Microsoft Skype for Business. This is an acknowledgement of our investments in the creation of an innovative, highly scalable and complementary Universal Contact Center Platform for Microsoft Skype for Business," said Gijs Geurts, managing director of Workstreampeople, in a statement. "Our 372 global customers show that we offer a powerful, value-driven platform that is industry-proven for the business enterprise. We have developed the Anywhere365 Universal Contact Center with a unique philosophy in mind. We believe that everyone is a contact center or can be part of it, without expensive user-based licenses. Everything is focused on enabling efficient and productive dialogues between people, between companies and their customers, and within groups of people, while at the same time providing powerful, actionable business intelligence capabilities to extract previously hidden dialogue patterns."
As an on-premise integrated work management solution, Anywhere365 can manage all dialogues that originate via email, chat, web chat, voice, web forms, and more. Anywhere365 is integrated with Microsoft SharePoint, Office365, and Skype Users, and can be connected to the existing IT systems and databases, such as CRM and ERP, to create intelligent dialogue management capabilities. There are more than 30 standardized connectors available to leverage existing back-office infrastructure. Anywhere365 is also road-map ready for future cloud capabilities of Microsoft Office 365.
"We are pleased to see Workstreampeople certify their Anywhere365 Unified Contact Center for Skype for Business Server 2015 and extend the communication experience for organizations to achieve more," said Andrew Bybee, principal group product manager for Skype for Business, in a statement.