Workstreampeople has released its next version, Release 5.0, of Anywhere365, a native Skype for Business-based contact center and dialogue management platform.
Anywhere365's new features include the following:
- Seamless support for social media as a dialogue management channel. Anywhere365 enables customers to interact directly via Facebook Messenger, Telegram, Twitter, etc.
- Speech analytics to analyze dialogues, create transcripts, extract keywords or translate a chat for an agent in a different language.
- Off-the-shelf connectors for more than 20 CRM/ticket platforms, such as Microsoft Dynamics CRM, Salesforce.com, ServiceNow, Oracle RightNow, Remedy, etc. Anywhere365 leverages the information in these platforms during all moments in the dialogue management cycle.
- Enhanced Dialogue Intelligence via Microsoft Power BI and numerous new standardized reports and analytics.
- Robust redundancy. Anywhere365 has full failover and high availability capabilities.
- Transparent license model based on the number of contact center instances and required features, not on the number of users or supervisors.
Anywhere365 is delivered on premises, as a hybrid, or from the cloud; it can leverage CloudPBX and Office 365-based agents, wherever they are.