AireSpring, a voice, data, MPLS, SIP trunking and cloud hosted services provider, announced the pending release of its new cloud hosted contact center solution, AireContact.
AireContact will be fully hosted on next generation private IP network for maximum security and compliance. The product is PCI compliant with end-to-end encryption, locally stored call recordings and credit card protection to further secure customer data. Additionally, AireContact can be delivered over AireSpring’s full meshed, international private IP/MPLS network for maximum security, call quality, class of service (COS) and quality of service (QOS).
AireSpring’s new contact center solution provides contact center features all hosted in the AireSpring cloud, making it easier for companies to adopt newer technology without needing to worry about hosting and maintaining expensive and complicated server technology, the company said. The product supports inbound; outbound and blended calling; ACD and IVR; Consolidated Reporting and Analytics; CRM Pop-up and Integration; Consolidated Administration; Single Window Interface; Skills-based Routing; Dynamic Call Recording; Predictive, Progressive, and Preview Dialing; Single Click Agent Monitoring and Reporting; Call Transfer; Hold; Conferencing; Context-based Call Scripting; Agent Presence and Instant Messaging; and Call Prioritization among many other advanced features to meet the needs of any call center.
"In today's complex and rapidly evolving business environment, it doesn’t always make sense for an enterprise to buy a new system and lock themselves into hosting it for the long term," said Daniel Lonstein, AireSpring COO, in a statement. "AireSpring offers a cutting-edge contact center solution which is hosted in our cloud and which will be frequently upgraded with the newest features and refinements. That means reduced operational and capital costs for our customers with always new and improved features and no additional cost.”