Aculab, a provider of development APIs for voice, fax, speech, and SMS, today launched the VoiSentry biometric speaker verification system.
VoiSentry is designed to enable companies to add voice authentication solutions to any business application, whether on premises or stored in the cloud. Companies can add speaker verification functionality to applications, replacing costly, time-consuming, and frustrating identity verification processes, allowing customers to authenticate with their voices.
"Regardless of the customer interaction channel, users want an unobtrusive and intuitive customer experience without having to compromise on security. At the same time, across all market sectors, businesses have to compete in terms of that interaction, while fulfilling an overarching obligation to provide the highest levels of security of access to user data, accounts, and services. With such compelling imperatives, businesses have never been more in need of solutions that proactively enable them to tackle the issues" said David Samuel, managing director of Aculab, in a statement.
"VoiSentry is designed as a scalable speaker verification system that is simple to install and integrate and can be deployed on the customers' platform of choice" added Ian Colville, product manager at Aculab, in the statement. "Interaction with Aculab's system is via the VoiSentry API, which facilitates ready integration with any IVR, self-service, or contact center solution.
"VoiSentry is engaged for enrolment and verification, leaving the solution with full scope to cater for individual businesses' needs. That means they can readily enable unique services to be provided on a per client basis, with a return on investment across a range of metrics, which is the essence of cloud-based services provision, Colville added.
For solutions developers or providers offering services to multiple clients, VoiSentry presents a multitenant contact center solution. Each business has full, independent control over the creation of datasets against which its users' enrolments and verification attempts are performed.