3CLogic, a provider of cloud-based contact centers hosted on Amazon Web Services (AWS), announced its integration with Zendesk, a cloud-based customer service software.
The integration marks 3CLogic’s continued commitment to providing current and prospective customers a complete contact center solution by combining its suite of inbound, outbound, and blended contact center offerings with Zendesk’s extensive customer service tools. Moving forward, clients can get the benefits of both 3CLogic’s advanced contact center services and Zendesk’s customer service software, facilitating an organizations ability to provide superior customer service.
3CLogic and Zendesk’s combined solutions will help strengthen relationships between business’s and their clients by providing a 360-degree view of all interactions across voice, email, chat, and social media. In addition to a complete host of contact center features, the integration will help increase customer retention, first call resolutions, and extend the life-time value of each customer by offering businesses:
- Automatic Customer Profile “Pops”: Allows for a client’s information to be automatically displayed during inbound or outbound interactions, providing agents with a complete history of all prior contacts and service requests to facilitate a seamless customer experience.
- Ticket “Pop”: Automatically creates new support tickets for any customer without a prior history record.
- Customer Search Tool: Provides agents the power and flexibility to quickly search for a customer’s service request and status within the 3CLogic interface, negating the need to navigate through multiple user-interfaces and inefficient toggling between different application windows.
“We are incredibly excited to integrate our cloud based contact center solution with Zendesk’s software,” said Raj Sharma, president and CEO of 3CLogic, in a statement. “The combination of these two cloud based services and technologies will not only ease, but also enhance our clients’ communications with their customers and provide for a stronger and more powerful solution.”