Enghouse is adding the cloud and on-premises communications software and hardware company.
Posted December 17, 2024
Tata Communications' Kaleyra AI is an AI-powered assistant for customer interactions.
Posted December 12, 2024
8x8's integrates its CPaaS API with Descope's drag-and-drop customer identity and access management platform.
Posted December 12, 2024
Jovee AI is a virtual assistant to enhance internal processes for contact centers.
Posted December 12, 2024
Sanas' Speech Understanding Platform is enhancing communication for Transcom customers worldwide.
Posted December 11, 2024
Calabrio's acquisition of Echo AI helps mutual customers optimize contact centers with AI.
Posted December 11, 2024
Five9 agents and Microsoft Teams users can now both see real-time presence status from a consolidated directory.
Posted December 11, 2024
Alvaria Intelligence Platform lets companies elevate contact center capabilities with AI.
Posted December 11, 2024
CallTrackingMetrics' AskAI Summaries provides interaction insights while VoiceAI helps businesses set up after-hours assistants.
Posted December 10, 2024
Calabrio is leading a partnership developing a platform to manage virtual and human agents for telemedicine and patient contact centers.
Posted December 06, 2024
Kustomer Tasks and Skills-Based Routing help companies direct internal workflows and customer support inquiries.
Posted December 06, 2024
Verint's CX/EX Scoring Bot is the latest Agent Copilot Bot added to the Verint Open Platform.
Posted December 04, 2024
New features deliver deeper real-time data and context for seamless customer interactions.
Posted December 02, 2024
ASAPP uses Amazon Bedrock to help contact centers build and scale generative AI solutions.
Posted December 02, 2024
Teleperformance buys ZP Better Together, a provider of language services to the deaf and hard of hearing, for $490 million.
Posted December 02, 2024
Microsoft Azure customers worldwide now gain access to Aquant's Service Co-Pilot.
Posted December 02, 2024
Salesforce's Agentforce Testing Center is an AI agent lifecycle management tool for testing autonomous AI agents at scale.
Posted November 20, 2024
Uniphore and Konecta have joined forcers to advance AI in customer experience and digital transformation.
Posted November 20, 2024
Talkdesk Embedded brings conversational AI into third-party CRM and helpdesk applications.
Posted November 20, 2024
ServiceTitan's Contact Center Pro is a UCaaS and CCaaS solution for the service trades.
Posted November 20, 2024
Mitel CX extends CX capabilities to all employees, inside and outside the contact center.
Posted November 19, 2024
Avaamo AutoQA is a genAI-powered quality assurance solution for contact centers.
Posted November 15, 2024
Partnership expands Bucher + Suter's private cloud offerings with Upstream Works' advanced omnichannel capabilities.
Posted November 14, 2024
Microsoft Azure customers worldwide now gain access to IntelePeer's AI-driven customer interaction automation solutions.
Posted November 14, 2024
Agentic AI is Cognigy's latest addition to its Cognigy.AI platform.
Posted November 14, 2024
Dialpad Support leverage generative AI to boost customer service efficiency.
Posted November 13, 2024
ServiceNow and Five9 are combining ServiceNow Customer Service Management and the Five9 platform, bringing real-time transcription, unified routing, and a consolidated agent workspace.
Posted November 13, 2024
Natterbox AI Assist is the latest addition to the Natterbox AI Suite.
Posted November 12, 2024
Expanded partnership brings generative artificial intelligence tools to Mitel's contact center solutions.
Posted November 12, 2024
Intradiem's real-time contact center automation technology comes to Five9's cloud-based Intelligent CX platform.
Posted November 12, 2024
RingCentral and Verint team up to bring AI-powered workforce engagement management and CX automation to RingCX
Posted November 07, 2024
Pindrop provides real-time authentication and fraud protection for companies natively with the Five9 Intelligent CX Platform
Posted November 05, 2024
NICE's CXone Mpower SmartSpeak enables real-time translation of contact center interactions.
Posted November 05, 2024
Business Systems and Teneo.ai have teamed up to provide contact centers with advanced voice automation and generative AI.
Posted November 05, 2024
Kustomer's new customer service platform blends AI and human agents.
Posted October 31, 2024
RingCentral's AI Assistant can generate notes, write and translate texts, summarize meetings, and more.
Posted October 31, 2024
With Calabrio Trending Topics and Auto QM, contact centers can now leverage AI to automate the evaluation of every customer interaction and identify the most common reasons for customer inquiries.
Posted October 30, 2024
Klearcom provides in-country number and IVR testing in more than 100 countries worldwide.
Posted October 30, 2024
Cisco's new AI, CX, and collaboration enhancements include Webex Contact Center upgrades.
Posted October 23, 2024
New integrations provide a more comprehensive customer view, creating AI-powered workflows between GoTo Connect and CRM solutions.
Posted October 22, 2024
Talkdesk rebrands its portfolio as Ascend AI with the addition of Agentic AI.
Posted October 22, 2024
CXone Mpower revolutionizes AI for customer service on a unified hyper platform, enabling companies to design, build, and operate automation for workflows, agents, and knowledge.
Posted October 22, 2024
Authenticx's Ava enables organizations to navigate customer data and access feedback. (Featured on DestinationCRM.com.)
Posted October 22, 2024
8x8 has added more personalized, conversational AI self-service in its Intelligent Customer Assistant.
Posted October 18, 2024
VCC Intelligent Workspace offers agents AI-powered guidance during customer interactions.
Posted October 17, 2024
Broadvoice has embedded CommunityWFM's Workforce Management into its GoContact CCaaS and b-hive UCaaS solutions.
Posted October 17, 2024
Calabrio's Microsoft Dynamics 365 integration provides self-service scheduling and AI-driven insights.
Posted October 16, 2024
DRUID Conductor enables autonomous AI agent creation and orchestration.
Posted October 15, 2024
LivePerson has added several AI and analytics offerings to its contact center portfolio.
Posted October 15, 2024
Avaya's Virtual Operations Manager concept highlights how human and artificial intelligence collaboration can alter customer experience in contact centers
Posted October 14, 2024