Here are a few first steps for supporting customers over digital channels.
Companies need to adjust their strategies for customer self-service amid the continuing crisis and beyond.
The right metrics around customer experience measure both explicit and implicit data throughout the full customer journey.
How digital transformation can supercharge customer service and profitability.
When it comes to customer service, artificial intelligence is just as its name suggests: artificial.
Customers expect to be able to reach companies 24/7 however they want, and automation lets them do just that.
Genesys Engage Multicloud offers users a choice of cloud providers,, deployment models, integrations, and system capabilities.
The VoiceFoundry acquisition adds Amazon Connect cloud contact center to TTEC's Humanify Cloud CX ecosystem.
The Conversational Cloud creates an AI-powered command center for customer messaging conversations. (Featured on DestinationCRM.com.)
NICE's Real-Time Interaction Guidance is powered by NICE Enlighten AI behavioral models to provide agent guidance during interactions.
Native, on-demand HD video capability enables contact center agents to add video interaction from any channel.
As customer journeys become more complicated, the workflows to address them need to be much simpler, a Calabrio speaker explains during the CX Network Contact Center seminar.
AI-powered deep robotics promise to make bots faster, more durable, and easier to deploy, the company says. (Featured on DestinationCRM.com.)
Aryaka and 8x8 partnership will accelerate digital transformation for organizations across global workplaces.