With age-diverse contact center teams, generational intelligence is an essential part of employee engagement.
Sam Del Rowe | May 24, 2018
The expo's message was clear: All companies should consider themselves service organizations.
Sam Del Rowe | May 23, 2018
Zendesk bundled its existing customer support solutions under one omnichannel umbrella, combining its Support, Guide, Chat and Talk tools into the Zendesk Suite.
Maria Minsker | May 17, 2018
NICE's cloud-native AWFO 2.0 includes targeted coaching, personas, and e-learning.
May 15, 2018
Enhancements in Five9's Spring 2018 release include new uses of artificial intelligence for routing and workflows.
Sam Del Rowe | May 15, 2018
Customer service professionals are passionate about providing customers with effective support, but many consider the technology they have to rely on to be an obstacle, according to a survey by Dimensional Research.
Maria Minsker | May 10, 2018
The chatbot platform integrates data and location information into leading messaging software for customer support.
Sam Del Rowe | May 09, 2018