The new solutions aim to empower agents to focus more on the human aspect of service.
Sam Del Rowe | Mar 19, 2019
But chatbot-based customer service provider Zingle envisions text messaging as a primary customer service channel, not a temporary solution.
Maria Minsker | Mar 18, 2019
NICE's partnership with CallVu brings visual engagement in the front end with intelligent automation of back-end processes.
Mar 14, 2019
The integration enables 8x8 to deliver a virtual agent that improves the contact center experience for customers and agents alike.
Sam Del Rowe | Mar 12, 2019
The artificial intelligence-powered text messaging system enables customers to communicate with the provider even if their initial call to a Sprint store goes unanswered.
Maria Minsker | Mar 08, 2019
Agent AI brings real-time insights to human agents.
Mar 05, 2019
The new release is designed to allow contact centers to provide personalized and contextualized experiences in every conversation, regardless of channel or device.
Sam Del Rowe | Feb 28, 2019