Forrester Leaders Stress Customer Obsession at CX North America Summit

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"Customer obsession is bigger than you, but it can't be done without you," Forrester CX North America keynoter maintains. (Featured on

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Forrester Outlines Six CX Priorities on Day 2 of CX North America

Customer experience leaders need to gather the right data to prove the value of CX initiatives, Forrester analyst says during opening keynote on the second day of Forrester's CX North America event. (Featured on

Jun 08, 2021
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Voice Biometrics Market to Hit $3.9 Billion by 2026

MarketsandMarkets projects a 22.8 percent compound annual growth rate for voice biometrics over the next five years. (Featured on

Jun 01, 2021
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COVID Spawned a Next-Gen Consumer, NICE Speakers Warn

Companies must be prepared to serve customers who got things done digitally for the past year, speakers asserted on Day 2 of NICE Interactions 2021. (Featured on

May 27, 2021
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Technology Got Companies Through the Pandemic, NICE CEO Says

At its Interactions virtual conference, NICE CEO Barak Eilam said companies would not have fared as well 20 years ago because certain technologies didn't exist. (Featured on

May 26, 2021
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Verint Execs and Customers Discuss What's Next After the Pandemic on Day 2 of Engage

Companies will continue to grapple with work-at-home requests, increased call volume, and higher expectations, speakers maintained during the second day of Verint's virtual conference. (Featured on

May 21, 2021
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Verint Locks in Customer Experience Focus

Verint continues to shift its focus on customer experience business, with a goal toward helping businesses rebound after COVID-19 disruptions, CEO said at Engage 21 conference. (Featured on

May 20, 2021
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Aspect Software Merges with Noble Systems

The combined company will rebrand as Alvaria

May 12, 2021