Avaya Partners with Afiniti and Intelisys

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Integrated offering from Avaya and Afiniti will drive performance, profit, and productivity improvements for enterprise contact centers.

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T-Mobile Now Offers Customer Support via iMessage

T-Mobile is the latest brand to become an Apple Business Chat partner, which means the company will now offer customer support via Apple's Business Chat tool. For consumers, this development spells convenience—now, they can use the iMessage app on their iPhones or iPads to connect with T-Mobile customer service representatives.

Maria Minsker | Apr 20, 2018
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Gartner Finds CRM Was the Largest Software Market in 2017

The worldwide CRM software revenue reached nearly 40 billion in 2017. (Featured on DestinationCRM.com.)

Apr 13, 2018
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Smart Customer Service/CRM Evolution 2018: Adjusting to Change in Technology and the Workforce

Speakers take on forward-looking topics such as the impact of social media and quantifying customer experience.

Sam Del Rowe | Apr 11, 2018
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Smart Customer Service/CRM Evolution 2018: Keep True and Honest Amid Rapid Change

Speakers acknowledge the fast pace of change, but say companies can't lose sight of their customers. (Featured on DestinationCRM.com.)

Apr 11, 2018
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Smart Customer Service/CRM Evolution 2018: Focusing on the Human Element of CX

Speakers emphasized putting humanity first in customer and employee experiences.

Sam Del Rowe | Apr 10, 2018
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[24]7.ai’s Customer Service Data Breach Compromised Delta, Sears, and Kmart Customers

Delta Air Lines and Sears aren't too happy with their customer service provider right now—due to [24]7.ai's security breach last fall, hundreds of thousands of users' data may have been compromised, and the vendor hasn't confirmed or denied whether other companies have been affected as well.

Maria Minsker | Apr 06, 2018
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Zendesk Launches Guide Enterprise

Guide Enterprise is designed to help large companies identify gaps in self-service content.

Apr 03, 2018