Verint Makes the Case for Its Solutions in Turbulent Times at Engage 2022

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With the pandemic's effects still lingering, companies have untapped opportunities for differentiation, Verint Engage speakers stress on Day 2. (Featured on DestinationCRM.com.)

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Verint Introduces Solutions to Address Engagement Capacity Gap at Engage 2022

Verint execs introduced Verint's One Workforce and Total Quality approaches at its Engage 2022 Conference. (Featured on DestinationCRM.com.)

Jun 14, 2022
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Genesys Commits to Aid Businesses in Digital Transformation at Xperience Event

Customers want digital interactions that are fast and efficient, but data backlogs are preventing companies from delivering, Genesys Xperience speakers warned.

Phillip Britt | Jun 10, 2022
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Going Digital Still Requires Empathy, Genesys Xperience Speakers Stress

Genesys highlights expanded capabilities and customer successes with a multitude of digital solutions that keep humans in mind, executives said at the company's user conference.

Phillip Britt | Jun 09, 2022
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New Business Rules Require Data Democratization, Forrester CX Speakers Urge

Forrester CX North America Day 2 keynoters highlighted the importance of the right people having access to the right data in the right context to best impact customer experience. (Featured on DestinationCRM.com.)

Jun 09, 2022
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Forrester’s Harley Manning Passes Down 5 Universal CX Truths Before Retiring

Forrester CX North America closing keynote outlines five customer experience truths that stand the test of time. (Featured on DestinationCRM.com.)

Jun 09, 2022
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CX Index Shows a Decline, Creating a Huge Opportunity, Forrester Reports

The Forrester CX Index showed its largest decline in seven years, but companies can rebound, Forrester analysts reported at the firm's CX North America event. (Featured on DestinationCRM.com.)

Jun 07, 2022
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Proactive, Personal, and Transparent Service Removes Friction, NICE Interactions Speakers Urge on Day 2

When contact centers place a value on self-service and the data that customers provide, service becomes less of a cost center and more of a value-adder, NICE event speakers maintained.

Phillip Britt | May 26, 2022