ServiceNow outlined new products and partnerships at its Knowledge 2020 Digital Experience event to help financial services, telecommunications, and healthcare firms with digital transformations and workflow improvements.
Leonard Klie | Jun 03, 2020
Amelia for Customer Care allows organizations to scale and enhance customer service.
Leonard Klie | Jun 02, 2020
Integrations provide increased collaboration, voice connectivity, and embedded agent controls.
May 26, 2020
Zappix On Hold Support allows customers to keep their spot in the traditional voice IVR queue while using Visual IVR to resolve issues on their own via self-service.
May 21, 2020
As the pandemic shuttered offices, Verint solutions were able to help companies move to remote work with disruption, its CEO maintains. (Featured on DestinationCRM.com.)
May 20, 2020
Ferguson has decades of leadership experience in the financial services sector. (Featured on DestinationCRM.com.)
May 19, 2020
Five9 Digital Engagement includes more than 45 features for digital customer interactions.
May 13, 2020