The latest release offers omnichannel journey management, analytics-based routing, and unified workforce optimization. (Featured on DestinationCRM.com.)
Sep 15, 2017
MarketsandMarkets eyes steady growth for interactive voice response technology through 2023. (Featured on SpeechTechMag.com.)
Sep 04, 2017
MarketsandMarkets expects the global contact center software market to reach $29 billion by 2022.
Aug 30, 2017
Contact center outsourcing is becoming a key influencer of corporate customer experience strategies, the research firm has found.
Aug 23, 2017
The acquisition expands TELUS's U.S. and international presence.
Leonard Klie | Aug 21, 2017
While some airlines have recently landed in hot water for less-than-ideal customer service, others, including Hawaiian and JetBlue, are paying attention to customer woes.
Maria Minsker | Aug 11, 2017
Call intelligence company Invoca has introduced Signal AI, an artificial intelligence solution that leverages machine learning to gather insights from call center conversations with customers and feed them back to different organizational teams.
Maria Minsker | Aug 08, 2017