Customers Are Willing to Pay More for Good Customer Service

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In a new study, a majority of consumers say that customer service quality is a major factor in their shopping decisions.

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Cisco Launches Customer Journey Solutions Release 12

New capabilities improve interactions, workflows, agent and supervisor productivity, scalability, and security.

Leonard Klie | Feb 11, 2019
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Customer Service Platform Dixa Raises $14 Million in Funding

Based in Denmark, customer service provider Dixa is setting out to build a "customer friendship-based" service platform that brings the same level of communication that consumers use to interact with each other to brand interactions.

Maria Minsker | Feb 08, 2019
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8x8 Announces New X Series Capabilities

The enhancements include a beefed-up integration framework, improved speech analytics, and real-time dashboards for contact centers.

Sam Del Rowe | Feb 05, 2019
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Chick-fil-A Has the Best Customer Service in the Fast Food Industry

In the America's Best Customer Service 2019 report compiled by Newsweek and Statista, Chick-fil-A beat out runner-up Sonic and Arby's, which came up third.

Maria Minsker | Feb 01, 2019
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One Year After Launch, WhatsApp Adds New Business Messaging Features

The messaging app is rolling out three new features for brands to use through their desktop—quick replies, labels, and chat list filtering.

Maria Minsker | Jan 25, 2019
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Freshworks Introduces Proximity Messaging Tools

The suite of new Freshchat features aims to help businesses build better relationships with prospects and customers. (Featured on DestinationCRM.com.)

Sam Del Rowe | Jan 24, 2019
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Language I/O Launches Zendesk Integration

The integration enables organizations using Zendesk Support to talk to customers in more than 150 languages.

Sam Del Rowe | Jan 22, 2019