Contact Center Solutions Market to Top $118.6 Billion by 2030

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Transparency Market Research eyes nearly 20 percent CAGR for contact center solutions through 2030.

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The Best CRM Software, Solutions, and Innovators: The 2021 CRM Industry Awards

Our 20th annual awards recognize the vendors, including those in the contact center space, that shined the brightest during the past year.

Sep 07, 2021
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Case Management, Agent Desktop, Collaboration Tools, Online Portals, and Unified Communications Deliver the Most Value for CX

Gartner says customer service to significantly increase investments in chatbots, AI, and analytics. (Featured on DestinationCRM.com.)

Aug 25, 2021
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ACSI Decline Halts, But No Gains Seen

The American Customer Satisfaction Index held steady after a long period of decline, but the lack of upward movement is cause for concern. (Featured on DestinationCRM.com.)

Aug 20, 2021
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NICE Launches Enlighten XO

NICE's Enlighten XO uses advanced artificial intelligence for creating conversational intelligence to power smart self-service across digital channels.

Aug 18, 2021
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Research Finds Customer Service the Top Use for Conversational AI

Companies look to conversational AI to provide 24/7 support, Dimensional Research reports. (Featured on SpeechTechMag.com.)

Aug 18, 2021
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Verint Acquires Conversocial for $50 Million

Conversocial gives Verint added social and messaging channels and conversational AI capabilities. (Featured on DestinationCRM.com.)

Aug 10, 2021
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AWS Launches Amazon Transcribe Call Analytics

Amazon Transcribe Call Analtics lets companies glean insights from customer conversations with a single API call. (Featured on SpeechTechMag.com.)

Aug 04, 2021