Customer Experience Management Market to Be Worth $16.9 Billion by 2026

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MarketsandMarkets expects the CEM solutions market to grow by more than 12 percent per year through 2026. (Featured on DestinationCRM.com.)

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Dash Research Finds AI Essential for CX

Research finds that artificial intelligence is improving effectiveness and efficiency in both customer-facing and back-office applications. (Featured on DestinationCRM.com.)

Dec 01, 2021

Chatbot Market to Be Worth $10.5 Billion by 2026

The worldwide chatbot market is expected to grow at a 23.5 percent CAGR for the next five years, according to MarketsandMarkets. (Featured on DestinationCRM.com.)

Nov 26, 2021
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CX Market to Surpass $100 Billion by 2026, Dash Research Projects

Dash expects global customer experience and engagement software revenue to recover to 2019 levels in 2022 and grow substantially from there. (Featured on DestinationCRM.com.)

Nov 16, 2021
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Zendesk Acquires Momentive

Zendesk is acquiring Momentive and its SurveyMonkey platform in a stock transaction worth about $4 billion. (Featured on DestinationCRM.com.)

Oct 29, 2021
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Gartner Identifies Five Myths About Customer Service Journeys That Undermine CX Investments

Customer service and support leaders should rethink their channel strategies to boost customer experience and loyalty, Gartner recommends. (Featured on DestinationCRM.com.)

Oct 28, 2021
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LivePerson Acquires VoiceBase and Tenfold

LivePerson's acquisitions of VoiceBase and Tenfold will yield a unified, integrated voice and conversational AI system.

Oct 27, 2021
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IDC's Future Enterprise Resiliency and Spending Survey Stresses the Need for Good CX

Improving customer experiences is good for companies' bottom line, IDC noted in its most recent report. (Featured on DestinatioinCRM.com.)

Oct 21, 2021