Avaya Updates and Rebrands Cloud Solutions for Contact Centers and Unified Communications

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Avaya this week is introducing its Avaya Intelligent Xperiences (Avaya IX) portfolio.

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How Chewy.com Surpassed One Customer's Expectations

One customer of the pet supplies e-retailer got a pleasant surprise when she left a negative review about a product sold on the company's site.

Maria Minsker | Jan 18, 2019
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Avaya Expands AI Connect Ecosystem

Avaya adds partners and product offers to its AI Connect ecosystem for unified communications and contact center solutions.

Jan 17, 2019
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Orbita Launches Prototyping for Voice and Chatbot Application Development

Voice user interface designers can use Orbita Prototype to create, test, measure, and iterate on conversational dialogues.

Jan 16, 2019
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Canon Shines in BenchmarkPortal’s Customer Service Evaluation

The certification is awarded after a selective process and is only given to call centers that rank among the top 10 percent of companies that BenchmarkPortal—a research firm offering benchmarking, certification, training and consulting tools—evaluates.

Maria Minsker | Dec 28, 2018
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Why Mattel's Customer Service Could Be Its Saving Grace

For toy manufacturers like Mattel, a turnaround might be coming thanks to its commitment to customer service in this critical fourth quarter.

Maria Minsker | Dec 21, 2018
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Verint to Acquire ForeSee

Verint will add to its omnichannel cloud voice of the customer portfolio with its acquisition of ForeSee. (Featured on DestinationCRM.com.)

Dec 17, 2018
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TechSee Secures $16 Million in Funding for Computer Vision AI

TechSee's AI-based video service leverages a combination of computer vision, augmented reality, and users' smartphone cameras to deliver tech support to customers.

Maria Minsker | Dec 14, 2018