Conversational AI Market to Reach $32.62 Billion by 2030

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Valuates Reports expects the conversational AI market to grow by a 20 percent CAGR through 2030. (Featured on

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Genesys Acquires Pointillist and

Genesys has agreed to acquire Pointillist and to enhance its offerings and transform customer and employee experiences across marketing, sales, and service. (Featured on

Oct 07, 2021
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It's Customer Service Week, So Thank an Agent

Customer service representatives have a hard job, and they deserve recognition more than one week per year. (Featured on

Oct 06, 2021
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Five9 and Zoom Terminate Acquisition Deal

Five9's shareholders fail to approve the $14.7 billion sale to Zoom announced in July. (Featured on

Oct 01, 2021
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AWS Adds Capabilities to Amazon Connect

Amazon Connect Wisdom, Connect Voice ID, and automated outbound communications for calls, texts, and emails are available to contact centers in the latest Amazon Connect updates.

Sep 27, 2021
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Customer Communications Management Market to Be Worth $2.2 Billion by 2026

MarketsandMarkets expects the customer communications management market to nearly double in the next five years. (Featured on

Sep 22, 2021
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Genesys Launches BeyondCX, an eLearning Program for Contact Center Employees

Genesys' BeyondCX teaches soft skills for delivering meaningful customer experiences. (Featured on

Sep 21, 2021
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Contact Center Solutions Market to Top $118.6 Billion by 2030

Transparency Market Research eyes nearly 20 percent CAGR for contact center solutions through 2030.

Sep 13, 2021