As technology vendors jockey for market position, it's more important for customer service technology to be unified.
Companies need to pivot from a customer experience to a Business of Experience mindset.
The contact center WFM market is transforming to address the needs of the digital generation
Ensure that your customer experience player support team is not siloed from the gaming studio it serves, but a seamless extension of it, becoming the ideal live digital customer experience partner.
Call centers are struggling to accommodate the digital shift while providing excellent service. Omnichannel communication is what they need to succeed.
The five technologies companies should be using to improve support interactions for both customers and agents.
Service Cloud innovations enable companies to support agents working from home, in the field, or in a hybrid model in one system.
MindTouch's technology and CXone Expert advance NICE's digital self-service capabilities.
New Vonage Contact Center features also include AI-powered virtual assistant, enhanced omnichannel capabilities and deep analytics.
Microsoft will incorporate Nuance's technology in its cloud products for health care. (Featured on SpeechTechMag.com.)
MarketsandMarkets expects the worldwide contact center software market to expand at a CAGR of almost 21 percent over the next five years.
Talkdesk AI Trainer lets contact center agents and supervisors observe, validate. and improve artificial intelligence models.
Vivantio's suite of customer service optimization software is designed specifically for SMBs in the B2B space.
Research firm MarketsandMarkets projects the global voice biometrics market to reach $2.845 billion by 2024. (Featured on SpeechTechMag.com.)