A new user interface and app aim to smooth customer service operations. (Featured on DestinationCRM.com.)
Global hotel chains are experimenting with customer support via text messaging
Company debuts customer support videos for its Beats by Dre products.
Adding channels and technologies shouldn't be done in silos, speakers say.
Conference attendees are reminded that the key to happy customers is happy and informed employees.
Speakers urge attendees to stop thinking operationally and start looking at service from the customers' perspective.
Microsoft's DNN technology brings greater speech recognition accuracy to the 7 Customer Engagement Platform. (Featured on SpeechTechMag.com.)