Verint executives outlined a strategy to save companies time and money on customer experience improvements.
Phillip Britt | May 22, 2019
Partners help NICE inContact provide a one-stop contact center solution, but it's not a one-sided relationship.
Phillip Britt | May 20, 2019
Problems arise when the capabilities that chatbot vendors promise to deliver just aren't there, or require too much involvement from internal IT teams.
Maria Minsker | May 17, 2019
Speakers on day two of the conference assert that transparency and culture are crucial to a strong organization.
Sam Del Rowe | May 16, 2019
A customer-focused culture also requires collaboration and a special focus on contact center employees, speakers say.
Sam Del Rowe | May 15, 2019
The Michigan town is the best U.S. city for customer service careers, according to research from AdvisorSmith.
May 15, 2019
Talkdesk Agent Assist offers contact centers a tool to reduce agent effort through artificial intelligence.
May 14, 2019