Samsung's smart appliances require customer service providers to have a new skill set and be knowledgeable about servicing not only hardware, but also software.
Maria Minsker | Apr 22, 2019
AI is being used to help with agent performance feedback and scheduling with very positive results, conference speakers confirm.
Phillip Britt | Apr 18, 2019
Artificial intelligence has so much potential, but companies need to do more with it, conference speakers pointed out.
Phillip Britt | Apr 17, 2019
New data from Clutch Research confirms the importance of incorporating a human touch in all customer service interactions.
Apr 16, 2019
Google and Salesforce aren't exactly strangers. The two have been working together since 2017 on various projects. But while most of their partnerships have been centered on sales and marketing activities, the companies are now doubling down on customer service.
Maria Minsker | Apr 12, 2019
The integration aims to help users better manage digital customer interactions.
Sam Del Rowe | Apr 09, 2019
With its latest round of funding, the vendor sets out to tackle the task of unifying back-end business tools, including Salesforce, Google Drive, Slack, and others, and then extracting data from these channels to make it available as soon as an agent needs access to it.
Maria Minsker | Apr 05, 2019