Weekly #CustServ Chats Bring Service Experts Together From Around the Twittersphere

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Author Marsha Collier hosts discussions about the latest trends in customer support and experience.

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Zappix Expands Global Support for Its Visual IVR

Zappix now allows companies to provide visual IVR mobile smartphone solutions for iPhone, Android, and the Web in multiple languages. (Featured on DestinationCRM.com.)

Sep 28, 2015
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Aircall Aims to Put the Call Center into Every Agent's Pocket

A Q&A with Aircall founder Olivier Pailhes, whose solution enables the mobile customer service agent.

Maria Minsker | Sep 25, 2015
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5 Brands That Are Nailing Mobile Customer Service

Apps that provide support are becoming essential across industries.

Maria Minsker | Sep 18, 2015
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Salesforce Strengthens Strategic Partnership with Microsoft at Dreamforce

The two software giants plan to deliver even deeper integrations in 2016. (Featured on DestinationCRM.com.)

Sep 18, 2015
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Conversocial Updates Platform as Social Customer Service Grows Up

New capabilities include resolution management, geotagging for Instagram support, and CROWDS communities.

Maria Minsker | Sep 11, 2015
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TouchCommerce Enhances Its Conversation Platform

TouchCommerce now enables in-app mobile chat and many other integrations.

Leonard Klie | Sep 10, 2015
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Call Center Routing May Soon Have Something in Common with Online Dating

A personality match promises a better customer service experience.

Maria Minsker | Sep 04, 2015