Conversational AI Market to Reach $32.62 Billion by 2030

Article Image

Valuates Reports expects the conversational AI market to grow by a 20 percent CAGR through 2030. (Featured on SpeechTechMag.com.)

Article Image

Genesys Acquires Pointillist and Exceed.ai

Genesys has agreed to acquire Pointillist and Exceed.ai to enhance its offerings and transform customer and employee experiences across marketing, sales, and service. (Featured on DestinationCRM.com.)

Oct 07, 2021
Article Image

It's Customer Service Week, So Thank an Agent

Customer service representatives have a hard job, and they deserve recognition more than one week per year. (Featured on DestinationCRM.com.)

Oct 06, 2021
Article Image

Five9 and Zoom Terminate Acquisition Deal

Five9's shareholders fail to approve the $14.7 billion sale to Zoom announced in July. (Featured on DestinationCRM.com.)

Oct 01, 2021
Article Image

AWS Adds Capabilities to Amazon Connect

Amazon Connect Wisdom, Connect Voice ID, and automated outbound communications for calls, texts, and emails are available to contact centers in the latest Amazon Connect updates.

Sep 27, 2021
Article Image

Customer Communications Management Market to Be Worth $2.2 Billion by 2026

MarketsandMarkets expects the customer communications management market to nearly double in the next five years. (Featured on DestinationCRM.com.)

Sep 22, 2021
Article Image

Genesys Launches BeyondCX, an eLearning Program for Contact Center Employees

Genesys' BeyondCX teaches soft skills for delivering meaningful customer experiences. (Featured on DestinationCRM.com.)

Sep 21, 2021
Article Image

Contact Center Solutions Market to Top $118.6 Billion by 2030

Transparency Market Research eyes nearly 20 percent CAGR for contact center solutions through 2030.

Sep 13, 2021