With its updated Virtual Contact Center, 8x8 aims to provide companies with tools to boost collaboration, productivity, and customer engagement.
Oren Smilansky | Jul 20, 2017
The latest version of its CRM suite aims to deliver faster performance and eliminate some of the lag associated with legacy CRM tools.
Maria Minsker | Jul 14, 2017
Five9's Summer 2017 release places more emphasis on global capabilities.
Jul 12, 2017
It's no secret that consumers want to be able to check in, choose their seats, and handle other pre-travel tasks via an app, but according to research from Helpshift, 89 percent of travelers said they'd want to use a customer support feature in an airline app while flying as well.
Maria Minsker | Jul 07, 2017
In this year's ACSI report, quick-service restaurants had higher customer satisfaction scores than full-service restaurants for the first time.
Maria Minsker | Jun 23, 2017
IBM and LiveEngage are debuting an enterprise solution that integrates Watson-powered bots with human agents. The platform leverages IBM's Watson Virtual Agent technology and LivePerson's LiveEngage platform to enable brands to support bot conversations that can smoothly transition to conversation with live agents through a brand app, SMS, Facebook Messenger, or the brand's mobile site.
Maria Minsker | Jun 16, 2017
Nuance's Nina virtual assistant is integrated with Apple Messages to allow businesses and companies to interact via chat.
Ramin Ganeshram | Jun 13, 2017