Zappix now allows companies to provide visual IVR mobile smartphone solutions for iPhone, Android, and the Web in multiple languages. (Featured on DestinationCRM.com.)
A Q&A with Aircall founder Olivier Pailhes, whose solution enables the mobile customer service agent.
Apps that provide support are becoming essential across industries.
The two software giants plan to deliver even deeper integrations in 2016. (Featured on DestinationCRM.com.)
New capabilities include resolution management, geotagging for Instagram support, and CROWDS communities.
TouchCommerce now enables in-app mobile chat and many other integrations.
A personality match promises a better customer service experience.