10 Tweets That Show How Customers Feel About Amazon’s Tougher Return Policy

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Amazon has recently taken a tough stance on customers that return items to the e-commerce giant too frequently. How do customers feel about it? Here's a sampling. (Featured on DestinationCRM.com.)

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ICMI Contact Center Expo 2018: Your Agents’ Age Group Can Tell You a Lot

With age-diverse contact center teams, generational intelligence is an essential part of employee engagement.

Sam Del Rowe | May 24, 2018
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ICMI Contact Center Expo 2018: Customer Service Is the Key Differentiator

The expo's message was clear: All companies should consider themselves service organizations.

Sam Del Rowe | May 23, 2018
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Zendesk Debuts Omnichannel Customer Experience Suite

Zendesk bundled its existing customer support solutions under one omnichannel umbrella, combining its Support, Guide, Chat and Talk tools into the Zendesk Suite.

Maria Minsker | May 17, 2018
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NICE Releases Adaptive Workforce Optimization 2.0

NICE's cloud-native AWFO 2.0 includes targeted coaching, personas, and e-learning.

May 15, 2018
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Five9 Launches Spring Release 2018

Enhancements in Five9's Spring 2018 release include new uses of artificial intelligence for routing and workflows.

Sam Del Rowe | May 15, 2018
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Customer Support Agents Are Hindered by Technology, Research Shows

Customer service professionals are passionate about providing customers with effective support, but many consider the technology they have to rely on to be an obstacle, according to a survey by Dimensional Research.

Maria Minsker | May 10, 2018
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Pitney Bowes Launches EngageOne Converse

The chatbot platform integrates data and location information into leading messaging software for customer support.

Sam Del Rowe | May 09, 2018