Salesforce Reimagines Service Cloud

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Service Cloud innovations enable companies to support agents working from home, in the field, or in a hybrid model in one system.

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NICE Acquires MindTouch, Launches CXone Expert

MindTouch's technology and CXone Expert advance NICE's digital self-service capabilities.

Apr 20, 2021
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Vonage Adds Visual Engagement to Contact Center

New Vonage Contact Center features also include AI-powered virtual assistant, enhanced omnichannel capabilities and deep analytics.

Apr 15, 2021
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Microsoft Acquires Nuance in $19.7 Billion Deal

Microsoft will incorporate Nuance's technology in its cloud products for health care. (Featured on SpeechTechMag.com.)

Apr 12, 2021
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Contact Center Software Market to Reach $75.5 billion by 2026

MarketsandMarkets expects the worldwide contact center software market to expand at a CAGR of almost 21 percent over the next five years.

Apr 07, 2021
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Talkdesk Launches AI Trainer for Contact Centers

Talkdesk AI Trainer lets contact center agents and supervisors observe, validate. and improve artificial intelligence models.

Mar 31, 2021
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Vivantio Launches Service Management Suite

Vivantio's suite of customer service optimization software is designed specifically for SMBs in the B2B space.

Mar 30, 2021
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Strong Growth Expected for Voice Biometrics

Research firm MarketsandMarkets projects the global voice biometrics market to reach $2.845 billion by 2024. (Featured on SpeechTechMag.com.)

Mar 24, 2021