Gartner Outlines Customer Service and Marketing Priorities to Mitigate Coronavirus Disruptions

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Operational continuity, staff morale, and customer demand are being most impacted by the global pandemic. (Featured on DestinationCRM.com.)

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Global $3 Billion AI-Based Chatbot Industry Outlook Is Strong

Research finds that cost reduction and technological advancements are the most significant factors in AI's expected surge. (Featured on SpeechTechMag.com.)

Mar 27, 2020

U-Haul Call Centers Hustle to Help College Students in Unexpected Moves

U-Haul's contact centers, armed with work-at-home agents and Verint technology, are helping college students whose schools have been shut down due to the coronavirus pandemic.

Phillip Britt | Mar 26, 2020
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Call Center Market Set for Threefold Expansion by 2029

Digital transformation and dynamic customer requirements are propelling huge growth for contact centers, according to Future Market Insights.

Mar 18, 2020
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NICE inContact Helps Companies Respond to COVID-19 Outbreak

NICE inContact is providing free work-from-home module and free voice call ports for 211 and 311 organizations to handle increased interactions volume.

Mar 11, 2020
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Avaya Offers Free Agent for Desktop During Coronavirus Outbreak

Avaya Agent for Desktop can transition contact centers to a flexible, work-from-home model.

Mar 11, 2020
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Contact Center Software Market to Reach $72.3 Billion by 2027

Grand View Research expects the global market for contact center software to grow by nearly 20 percent per year for the next seven years.

Mar 09, 2020
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Zendesk Expands Support Suite and Sunshine CRM Platform and Launches Sales Suite

Zendesk's new product suites democratize service and sales software and provide additional insights to sales and support personnel. (Featured on DestinationCRM.com.)

Mar 04, 2020