CX Becomes Essential as Contact Centers Become the Face of the Company

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Companies survived amid the pandemic because their contact centers provided empathy and moved to the cloud, Cyara's CEO said during his company's Cyara Xchange. (Featured on DestinationCRM.com.)

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Five9 Unveils Agent Assist

Five9 Agent Assist provides consistent, detailed and precise call summaries.

Sep 17, 2020
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Pandemic Challenges Companies to Master Customer Signals, Oracle Execs Say at Cloud CX Virtual Summit

Companies need to clean up their data to better serve customers during the crisis, Oracle leaders said at the company's online event today. (Featured on DestinationCRM.com.)

Sep 17, 2020
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NICE Event Highlights Critical Nature of Contact Centers During Pandemic

With the pandemic, extreme workforce agility has become the new normal, conference speakers contend.

Phillip Britt | Sep 16, 2020
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Data Quality Is More Important Than Ever, NICE Interactions Day 2 Speakers Contend

The pandemic has offered businesses a chance to reexamine their contact center and data processes, event panelists discuss.

Phillip Britt | Sep 16, 2020
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[24]7.ai Unveils Engagement Cloud

[24]7.ai Engagement Cloud is an integrated conversational AI platform for businesses. (Featured on SpeechTechMag.com.)

Sep 15, 2020
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Sitel Group Launches EXP+

EXP+ combines advanced technology and analytics in integrated and vertical-specific solutions.

Sep 14, 2020
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Neustar, Aspect Integrate with Google’s Verified Calls

Verified Calls offers reduction in mobile inbound call spam for consumers using Android devices.

Sep 09, 2020