Despite the early success, including many more subscribers than analysts anticipated, the launch of Disney Plus wasn't without flaws. Here are the three biggest customer service mistakes the company made during launch week. (Featured on DestinationCRM.com.)
Maria Minsker | Nov 18, 2019
Salesforce has named Microsoft Azure as its public cloud provider for Salesforce Marketing Cloud and integrated Salesforce Sales and Service Clouds with Microsoft Teams. (Featured on DestinationCRM.com.)
Nov 14, 2019
In one move, the company continued to charge for a channel that had been blacked out for two months, and in another, it switched some customers over to a pricier plan without informing them first.
Maria Minsker | Nov 11, 2019
Sprinklr Live Chat enables real-time conversations with customers while they're on company websites and mobile apps.
Nov 06, 2019
With customer service acting as a key differentiator today, companies have new obligations to improve service delivery, speakers stressed.
Phillip Britt | Oct 31, 2019
Artificial intelligence and chatbots are the keys to improving interactions for both customers and agents, speakers at the ICMI Contact Center Connections conference stressed.
Phillip Britt | Oct 30, 2019
NICE inContact's latest innovation advances CXone Agent for Salesforce with digital channel elevation and enhanced agent experience.
Oct 29, 2019