AWS Expands Its AI-Powered Contact Center Intelligence (CCI)

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Amazon Web Services is enabling customers to leverage its artificial intelligence capabilities with their current contact center providers. (Featured on DestinationCRM.com.)

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The Top 10 SmartCustomerService.com Stories of 2020

COVID-19 was the major headline-maker of 2020, but not all the news centered on the pandemic.

Leonard Klie | Jan 08, 2021
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Confirmit to Merge with FocusVision

Combining Confirmit and FocusVision will accelerate growth and innovation in customer insights.

Jan 07, 2021
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Hootsuite Acquires Sparkcentral

Sparkcentral brings advanced customer care conversations to the Hootsuite platform. (Featured on DestinationCRM.com.)

Jan 06, 2021
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Deloitte Digital Offers Contact Center with Salesforce

Deloitte's new contact center offering is powered by Salesforce Service Cloud Voice.

Dec 18, 2020
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Zendesk Adds Support Within Video Games

Zendesk's partnership with Unity enables integrated customer support within today's most popular games. (Featured on DestinationCRM.com.)

Dec 15, 2020
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8x8 Updates the 8x8 Open Communications Platform

8x8's new release delivers work-from-anywhere insights and improved administrator and user experience.

Dec 09, 2020
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Cisco Adds to WebEx Contact Center

WebEx Contact Center upgrades include AI-powered analytics, integrations, and customizations.

Dec 08, 2020