AWS Expands Its AI-Powered Contact Center Intelligence (CCI)

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Webinars

• Customer Journey Analytics to Improve CX at Scale
• Supercharging Your Contact Center With Artificial Intelligence
• Leveraging Digital Channels to Rebuild Customer Engagement Strategies
• Top Data Quality Issues for a Data-Driven Decade
• Smart IVRs for Exceptional Service
• The Omnichannel Support Imperative
• Who's Calling? Risk, Customer Experience, and Identity Authentication
• Workforce Optimization for More Productive Agents and More Satisfied Customers.
• Voice-of-the-Customer Strategies and Tactics for Better Customer Insights
• Virtual Contact Centers: Lessons learned in uncertain times
• Smart Field Service Management Strategies for 2021
• Speech Analytics & AI: A Game-Changer for CX
• Analytics and Business Intelligence Solutions for Challenging Times
• Sales & Marketing Tools That Drive B2B Quota Achievement
• Transformational CX - Designing experiences that wow customers
• Master Data Management - A single view of the truth
• I Prefer Self-Service - Don't make me talk to a CSR
• Customer Experience Management for Driving B2C Growth
• Designing a Customer Engagement Center
• Creating a Customer-First Organization: Technology & People
• The State of Knowledge Management in an AI World
• Conversational AI: The Future of Customer Service?
• Linking Employee & Customer Experience: Workforce Engagement Management
• 2021 Contact Center Innovations - Successful Case Study Snapshots
• Personalization Done Right: Using Data and Technology to Strengthen Customer Relationships
• Customer Service in a Smartphone World
• C Level Leadership: Who Owns Customer Experience?

Content Library

• The Total Economic Impact of NICE Customer Engagement Analytics
• The Ultimate Guide to AI Self-Service Without Compromise
• Forrester Consulting Study: The Total Economic Impact™ Of ServiceNow Field Service Management
• Going beyond account-based marketing (ABM)
• The surprising link between sales team happiness, performance, and technology
• AI-Enabled Contact Center Analytics for Dummies
• 3 Award-Winning Workforce Optimization (WFO) Analytics Success Stories
• Analyst Report: CCW Special Report: Service Continuity & Connectivity

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