Luma Knowledge is designed to improve user access to enterprise knowledge for service and support requests. (Featured on DestinationCRM.com.)
Jun 25, 2020
Speakers at Forrester Research's CX North America online forum this week emphasized the need for companies to reorganize around customer expectations and brand value. (Featured on DestinationCRM.com.)
Leonard Klie | Jun 18, 2020
8x8's Open Communications Platform offers telephony for Microsoft Teams, performance monitoring, and end-to-end interaction AI capabilities.
Jun 10, 2020
Five9 partnered with Inference Solutions to launch its AI-powered intelligent virtual assistant for contact centers.
Jun 05, 2020
ServiceNow outlined new products and partnerships at its Knowledge 2020 Digital Experience event to help financial services, telecommunications, and healthcare firms with digital transformations and workflow improvements.
Leonard Klie | Jun 03, 2020
Amelia for Customer Care allows organizations to scale and enhance customer service.
Leonard Klie | Jun 02, 2020
Integrations provide increased collaboration, voice connectivity, and embedded agent controls.
May 26, 2020