Do you think your contact center is safe from lawsuits? Think again. The rise in mobile channels is increasing legal woes for the contact center.
Do you have a strategy to handle your mobile customers—or are you thinking about implementing one? Here are some tips to point you in the right direction.
Artificial intelligence fuels a sophisticated omnichannel platform.
While management focuses on satisfying customers, it starts with your front line. Are you making it easy for your agents to wow your customers?
The move is the latest in a flurry of acquisitions to boost Mitel's contact center presence by adding voice recording.
In a Q&A, IDC analyst Melissa O'Brien talks about the adoption surge in the cloud contact center services market.
Virtual assistant technology brings Salesforce technology to consumers' level.