Customer experience leaders need to gather the right data to prove the value of CX initiatives, Forrester analyst says during opening keynote on the second day of Forrester's CX North America event. (Featured on DestinationCRM.com.)
Jun 08, 2021
MarketsandMarkets projects a 22.8 percent compound annual growth rate for voice biometrics over the next five years. (Featured on SpeechTechMag.com.)
Jun 01, 2021
Companies must be prepared to serve customers who got things done digitally for the past year, speakers asserted on Day 2 of NICE Interactions 2021. (Featured on DestinationCRM.com.)
May 27, 2021
At its Interactions virtual conference, NICE CEO Barak Eilam said companies would not have fared as well 20 years ago because certain technologies didn't exist. (Featured on DestinationCRM.com.)
May 26, 2021
Companies will continue to grapple with work-at-home requests, increased call volume, and higher expectations, speakers maintained during the second day of Verint's virtual conference. (Featured on DestinationCRM.com.)
May 21, 2021
Verint continues to shift its focus on customer experience business, with a goal toward helping businesses rebound after COVID-19 disruptions, CEO said at Engage 21 conference. (Featured on DestinationCRM.com.)
May 20, 2021
The combined company will rebrand as Alvaria
May 12, 2021