Launches DynamicNLP

Article Image's DynamicNLP simplifies the deployment of conversational artificial intelligence. (Featured on

Article Image

Contact Center Software to Be a $93 Billion Market by 2027

MarketsandMarkets has upped its projections for the worldwide contact center software market, which is expected to hit $35.2 billion this year.

Jul 28, 2022
Article Image

Chatbots Will Be a Primary Customer Service Channel by 2027, Gartner Predicts

Gartner sees chatbot investment on the rise, but notes that low ROI and other challenges persist.

Jul 27, 2022
Article Image

Ericsson Completes Vonage Acquisition

Vonage brings cloud-based communications and contact center platforms to Ericsson.

Jul 25, 2022
Article Image

Microsoft Launches the Microsoft Digital Contact Center Platform

Microsoft's Digital Contact Center Platform combines technologies from its Dynamics CRM 365, Teams, Power Virtual Agents, Azure, and Nuance Communications lines.

Leonard Klie | Jul 19, 2022
Article Image

The Top Customer Service Trends for 2022: New Channels and Challenges

Investing in digital, social, and virtual will remain a post-COVID priority. (Featured on

Jul 05, 2022
Article Image

Dash Calls Customer Insights and Feedback Technologies Critical

Growth in the customer insights and feedback market is being fueled by digital transformation and artificial intelligence adoption, according to Dash Research. (Featured on

Jun 29, 2022
Article Image

Verint Makes the Case for Its Solutions in Turbulent Times at Engage 2022

With the pandemic's effects still lingering, companies have untapped opportunities for differentiation, Verint Engage speakers stress on Day 2. (Featured on

Jun 15, 2022