Available in ServiceNow's Now Platform Vancouver release, Now Assist for Customer Service Management streamlines case management with generative AI.
Leonard Klie | Sep 20, 2023
Artificial intelligence supported by the Oracle Cloud Infrastructure helps users of Fusion Cloud Service be more productive.
Sep 19, 2023
Intradiem's solution predicts agent churn with 80 percent accuracy, with expectations it will reach 90 percent in 2024.
Sep 13, 2023
Digital customer service, conversational user interfaces, and generative AI will have the biggest impact on customer service and support strategies, Gartner Hype Cycle report reveals. (Featured on DestinationCRM.com.)
Sep 05, 2023
Our 22nd annual awards recognize the vendors and innovators in customer service, sales, and marketing that shone the brightest in the past year. (Featured on DestinationCRM.com.)
Sep 01, 2023
Data-driven guidance provides a better agent and customer experience. (Featured on SpeechTechMag.com.)
Aug 24, 2023
Companies are beginning to apply traditional speech analytics to their automated conversations. (Featured on SpeechTechMag.com.)
Aug 18, 2023