Five9 Launches Five9 Virtual Assistant

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Five9 partnered with Inference Solutions to launch its AI-powered intelligent virtual assistant for contact centers.

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ServiceNow Launches Telecommunications and Financial Services Solutions

ServiceNow outlined new products and partnerships at its Knowledge 2020 Digital Experience event to help financial services, telecommunications, and healthcare firms with digital transformations and workflow improvements.

Leonard Klie | Jun 03, 2020
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IPsoft Launches Amelia for Customer Care

Amelia for Customer Care allows organizations to scale and enhance customer service.

Leonard Klie | Jun 02, 2020
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NICE InContact Integrates CXone with Microsoft Teams and Microsoft Dynamics 365

Integrations provide increased collaboration, voice connectivity, and embedded agent controls.

May 26, 2020
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Zappix Unveils On Hold Support

Zappix On Hold Support allows customers to keep their spot in the traditional voice IVR queue while using Visual IVR to resolve issues on their own via self-service.

May 21, 2020
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Verint Touts Functionality, Flexibility of Solutions at Virtual Conference

As the pandemic shuttered offices, Verint solutions were able to help companies move to remote work with disruption, its CEO maintains. (Featured on

May 20, 2020
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Confirmit Names Kyle Ferguson as CEO

Ferguson has decades of leadership experience in the financial services sector. (Featured on

May 19, 2020
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Five9 Launches Digital Engagement for Customer Experience Across Multiple Channels

Five9 Digital Engagement includes more than 45 features for digital customer interactions.

May 13, 2020