Noble Launches Several Agent Engagement Tools

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Noble Systems announces a number of offerings and initiatives to help contact centers manage their employees.

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Customer Service Software Provider Kustomer Secures $26 Million in Funding

For customer service software newcomer Kustomer, the goal is to eliminate silos and provide a more holistic customer support offering. The company just secured $26 million in Series B funding to make that happen.

Maria Minsker | Jun 15, 2018
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Which Companies Are the Best at Customer Service?

In a survey of more than 7,500 consumers, advisory firm KPMG identified the top firms when it comes to providing a great service experience.

Maria Minsker | Jun 08, 2018
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Airlines Are Getting Better at Customer Service

Despite delays and other airline-related travel challenges, consumers are actually pretty satisfied with the aviation industry these days, according to the latest North American Customer Satisfaction Study out from J.D. Power, which was released earlier this week.

Maria Minsker | Jun 01, 2018
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Voximplant Releases Integration with Google's Dialogflow

The new connector aims to seamlessly integrate Voximplant's telephony platform directly into Dialogflow. (Featured on DestinationCRM.com.)

May 31, 2018
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10 Tweets That Show How Customers Feel About Amazon’s Tougher Return Policy

Amazon has recently taken a tough stance on customers that return items to the e-commerce giant too frequently. How do customers feel about it? Here's a sampling. (Featured on DestinationCRM.com.)

Maria Minsker | May 25, 2018
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ICMI Contact Center Expo 2018: Your Agents’ Age Group Can Tell You a Lot

With age-diverse contact center teams, generational intelligence is an essential part of employee engagement.

Sam Del Rowe | May 24, 2018
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ICMI Contact Center Expo 2018: Customer Service Is the Key Differentiator

The expo's message was clear: All companies should consider themselves service organizations.

Sam Del Rowe | May 23, 2018