Less Than 10 Percent of CFOs Plan to Decrease Customer Service Spending

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Nearly a quarter of finance leaders plan to increase customer service funding despite economic pressures, Gartner found in a new study.

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At Dreamforce 2022, Salesforce Introduces Genie Across Its Customer 360 Line

Salesforce Genie is a new data platform powering Salesforce's real-time CRM. (Featured on DestinationCRM.com.)

Sep 20, 2022
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MarketsandMarkets Ups Its Cloud Contact Center Forecast

The cloud-based contact center market is expected to be worth $54.6 billion by 2027.

Sep 12, 2022
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The Best CRM Software and Solutions: The 2022 CRM Industry Leader Awards

CRM magazine reveals its top five picks in 11 categories across customer service, marketing, and sales. (Featured on DestinationCRM.com.)

Sep 07, 2022
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Contact Center Outsourcing to See Minimal Growth

Technavio expects only 3.96 percent annual growth for the worldwide contact center outsourcing market through 2027.

Aug 26, 2022
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Gartner Identifies Four Pillars Driving Customer Service Technology Innovation

Gartner highlights getting connected, process orchestration, knowledge and insight, and resource management as key technology drivers for customer service.

Aug 18, 2022
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Yellow.ai Launches DynamicNLP

Yellow.ai's DynamicNLP simplifies the deployment of conversational artificial intelligence. (Featured on DestinationCRM.com.)

Aug 10, 2022
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Contact Center Software to Be a $93 Billion Market by 2027

MarketsandMarkets has upped its projections for the worldwide contact center software market, which is expected to hit $35.2 billion this year.

Jul 28, 2022