Miscommunication and division between lines of business can spell a customer exodus.
It may take a village to keep your customers happy and improve your bottom line, but you need patience.
Companies that ignore this generation can kiss their brands good-bye.
You say tomato, I say tomahto—let's just call it customer service.
Mobile devices are changing the paradigm of how to think about the customer experience.
Want to really please your customers? Step away from technology for a minute and go old school.
Even if you don't have a social media presence, your customers do. Meet them at least halfway.