Vonage Launches CX Cloud Express

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Vonage's newest contact center offering is available with unified communications on a single stack.

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Salesforce Announces Einstein for Service and Quip for Service

The new solutions aim to empower agents to focus more on the human aspect of service.

Sam Del Rowe | Mar 19, 2019
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Zingle Wants Customers to Text Message Companies for Support

But chatbot-based customer service provider Zingle envisions text messaging as a primary customer service channel, not a temporary solution.

Maria Minsker | Mar 18, 2019
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NICE Pairs Its RPA with CallVu's Digital Engagement

NICE's partnership with CallVu brings visual engagement in the front end with intelligent automation of back-end processes.

Mar 14, 2019
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8x8 Announces Integration with Google Cloud Contact Center AI

The integration enables 8x8 to deliver a virtual agent that improves the contact center experience for customers and agents alike.

Sam Del Rowe | Mar 12, 2019
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Sprint Introduces Smart Messaging, an AI-Powered Customer Service Solution

The artificial intelligence-powered text messaging system enables customers to communicate with the provider even if their initial call to a Sprint store goes unanswered.

Maria Minsker | Mar 08, 2019
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Nuance Launches Agent AI

Agent AI brings real-time insights to human agents.

Mar 05, 2019
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Talkdesk Announces Winter 19 Release

The new release is designed to allow contact centers to provide personalized and contextualized experiences in every conversation, regardless of channel or device.

Sam Del Rowe | Feb 28, 2019