T-Mobile is the latest brand to become an Apple Business Chat partner, which means the company will now offer customer support via Apple's Business Chat tool. For consumers, this development spells convenience—now, they can use the iMessage app on their iPhones or iPads to connect with T-Mobile customer service representatives.
Maria Minsker | Apr 20, 2018
The worldwide CRM software revenue reached nearly 40 billion in 2017. (Featured on DestinationCRM.com.)
Apr 13, 2018
Speakers take on forward-looking topics such as the impact of social media and quantifying customer experience.
Sam Del Rowe | Apr 11, 2018
Speakers acknowledge the fast pace of change, but say companies can't lose sight of their customers. (Featured on DestinationCRM.com.)
Apr 11, 2018
Speakers emphasized putting humanity first in customer and employee experiences.
Sam Del Rowe | Apr 10, 2018
Delta Air Lines and Sears aren't too happy with their customer service provider right now—due to [24]7.ai's security breach last fall, hundreds of thousands of users' data may have been compromised, and the vendor hasn't confirmed or denied whether other companies have been affected as well.
Maria Minsker | Apr 06, 2018
Guide Enterprise is designed to help large companies identify gaps in self-service content.
Apr 03, 2018