Banks Now Offer Better Customer Service Than Credit Unions, ASCI Says

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Credit unions have traditionally been known for delivering personalized customer service, but they're not keeping pace with technology.

Acqueon Announces New Product Suite

The new products aim to improve experiences for customers and contact center agents alike.

Sam Del Rowe | Nov 15, 2018
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RingCentral Launches Engage, a Central Platform for Digital Customer Engagements

RingCentral also launched a unified mobile app and new integrations to expand its communications and collaboration platforms.

Nov 14, 2018
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Microsoft to Acquire Bot Developer XOXCO

The acquisition of XOXCO brings together leading bot development communities to help advance conversational AI.

Leonard Klie | Nov 14, 2018
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LiveChat’s Community Platform: Where Crowdsourcing Meets Customer Service

The Community Platform provides a forum for customers to connect with fellow users, experts, and developers.

Maria Minsker | Nov 09, 2018
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Are Companies Using 'Customer Scores' to Prioritize Callers for Service?

New research reveals that there's a reason why some customers are able to get through to agents at call centers faster than others. It comes down to a 'customer score,' a calculation of how valuable that customer is to the business.

Maria Minsker | Nov 02, 2018
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Acqueon Announces New Product Suite

The new products aim to improve experiences for customers and contact center agents alike.

Sam Del Rowe | Nov 01, 2018
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Calabrio Enhances Calabrio ONE

Calabrio adds enterprise scalability and other enhancements to automate and simplify management of large-scale workforce optimization deployments.

Oct 30, 2018