Grand View has increased its projections for growth in the cloud contact center market, largely due to COVID's impact on contact centers.
Leonard Klie | May 03, 2022
Voice biometrics technology has holes but is more efficient than traditional password security. (Featured on DestinationCRM.com.)
Apr 18, 2022
NICE and Deutsche Telekom Global Business partner to bring CXone to companies across Europe. (Featured on DestinationCRM.com.)
Apr 13, 2022
8x8 and Genesys integrate 8x8 Cloud Unified Communications with Genesys Cloud CX. (Featured on DestinationCRM.com.)
Apr 12, 2022
Salesforce has added AI-powered conversation mining and new integrations to its Service Cloud platform.
Apr 06, 2022
Metashift enables companies to deliver immersive customer service and user support, get feedback, and provide blockchain verification with in-world support for mobile and virtual and augmented reality experiences.
Apr 01, 2022
Google's latest addition to Contact Center AI reimagines the customer experience through full end-to-end platform expansion.
Mar 21, 2022