Talkdesk Workspace and Talkdesk Builder enable companies to launch customized contact centers.
Apr 28, 2021
Service Cloud innovations enable companies to support agents working from home, in the field, or in a hybrid model in one system.
Apr 21, 2021
MindTouch's technology and CXone Expert advance NICE's digital self-service capabilities.
Apr 20, 2021
New Vonage Contact Center features also include AI-powered virtual assistant, enhanced omnichannel capabilities and deep analytics.
Apr 15, 2021
Microsoft will incorporate Nuance's technology in its cloud products for health care. (Featured on SpeechTechMag.com.)
Apr 12, 2021
MarketsandMarkets expects the worldwide contact center software market to expand at a CAGR of almost 21 percent over the next five years.
Apr 07, 2021
Talkdesk AI Trainer lets contact center agents and supervisors observe, validate. and improve artificial intelligence models.
Mar 31, 2021