One customer of the pet supplies e-retailer got a pleasant surprise when she left a negative review about a product sold on the company's site.
Maria Minsker | Jan 18, 2019
Avaya adds partners and product offers to its AI Connect ecosystem for unified communications and contact center solutions.
Jan 17, 2019
Voice user interface designers can use Orbita Prototype to create, test, measure, and iterate on conversational dialogues.
Jan 16, 2019
The certification is awarded after a selective process and is only given to call centers that rank among the top 10 percent of companies that BenchmarkPortal—a research firm offering benchmarking, certification, training and consulting tools—evaluates.
Maria Minsker | Dec 28, 2018
For toy manufacturers like Mattel, a turnaround might be coming thanks to its commitment to customer service in this critical fourth quarter.
Maria Minsker | Dec 21, 2018
Verint will add to its omnichannel cloud voice of the customer portfolio with its acquisition of ForeSee. (Featured on DestinationCRM.com.)
Dec 17, 2018
TechSee's AI-based video service leverages a combination of computer vision, augmented reality, and users' smartphone cameras to deliver tech support to customers.
Maria Minsker | Dec 14, 2018