TechSee Secures $16 Million in Funding for Computer Vision AI

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TechSee's AI-based video service leverages a combination of computer vision, augmented reality, and users' smartphone cameras to deliver tech support to customers.

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Zappos Emphasizes Positivity in Customer Service

The company's new holiday campaign is all about putting a positive spin on customer service during the busiest time of year.

Maria Minsker | Dec 07, 2018
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Verint Launches New Automated Verification Features

The robotic process automation solution monitors the end-to-end health of contact center systems.

Sam Del Rowe | Dec 06, 2018
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Salesforce Announces IoT Insights for Field Service Lightning

The solution aims to provide the data necessary to deliver predictive customer service for Internet of Things (IoT) devices.

Sam Del Rowe | Dec 05, 2018
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LivePerson Launches Maven Conversational AI

LivePerson Maven replaces traditional websites and toll-free phone numbers.

Dec 05, 2018
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Directly Announces CX Automation Platform

The platform leverages the knowledge of expert users to help companies provide quick and effective customer service.

Sam Del Rowe | Dec 04, 2018
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Agents Can See What Customers Type in Live Chats

It turns out that live chats have a hidden feature that customers may not be aware of—agents can see what they're typing before they hit enter.

Maria Minsker | Nov 30, 2018
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Neustar To Acquire Customer Authentication Solution Provider TRUSTID

Together, Neustar and TRUSTID will deliver a suite of call center fraud, risk, and caller authentication solutions. (Featured on

Nov 29, 2018