RingCentral Integrates with Microsoft Teams

Article Image

RingCentral's Cloud PBX for Microsoft Teams features Direct Routing integration.

Article Image

Serviceaide Launches Luma Knowledge

Luma Knowledge is designed to improve user access to enterprise knowledge for service and support requests. (Featured on DestinationCRM.com.)

Jun 25, 2020
Article Image

Companies Need to Balance Brand and Customer Values, Forrester Speakers Assert

Speakers at Forrester Research's CX North America online forum this week emphasized the need for companies to reorganize around customer expectations and brand value. (Featured on DestinationCRM.com.)

Leonard Klie | Jun 18, 2020
Article Image

8x8 Launches Open Communications Platform

8x8's Open Communications Platform offers telephony for Microsoft Teams, performance monitoring, and end-to-end interaction AI capabilities.

Jun 10, 2020
Article Image

Five9 Launches Five9 Virtual Assistant

Five9 partnered with Inference Solutions to launch its AI-powered intelligent virtual assistant for contact centers.

Jun 05, 2020
Article Image

ServiceNow Launches Telecommunications and Financial Services Solutions

ServiceNow outlined new products and partnerships at its Knowledge 2020 Digital Experience event to help financial services, telecommunications, and healthcare firms with digital transformations and workflow improvements.

Leonard Klie | Jun 03, 2020
Article Image

IPsoft Launches Amelia for Customer Care

Amelia for Customer Care allows organizations to scale and enhance customer service.

Leonard Klie | Jun 02, 2020
Article Image

NICE InContact Integrates CXone with Microsoft Teams and Microsoft Dynamics 365

Integrations provide increased collaboration, voice connectivity, and embedded agent controls.

May 26, 2020