Etihad Ups Its Customer Service Game (but Only for Premium Customers)

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Etihad Airways is enabling its top customers to message it via WhatsApp, handing out the number at the premium check-in desk at Abu Dhabi International Airport.

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Lithium, eGain Integrate Apple Business Chat

Lithium and eGain are now enabling conversational customer service through Apple Business Chat

Jul 20, 2018
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DigitalGenius Introduces Conversational Process Automation

The new functionality enables complete resolution of customer support cases.

Sam Del Rowe | Jul 19, 2018
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8x8 Launches X Series Integrated Platform

8x8 X Series is a cloud solution that integrates voice, conferencing, collaboration, and contact center software in a single platform.

Jul 17, 2018
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Salesforce Adds AI to Service Cloud Einstein

Service Cloud Einstein combines CRM data, artificial intelligence, and guided processes.

Jul 11, 2018
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Digital Customer Experience Continues to Gain in Priority

Nelson Hall's Digital Customer Experience study reveals an increased emphasis on top-down CX transformation.

Leonard Klie | Jul 06, 2018
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Conversable Adds Capabilities to Simplify Bot Deployment Across Channels

The new capabilities include expanded voice features, Bot Kits, an Outbound Center, and a Deployment Center.

Sam Del Rowe | Jul 05, 2018
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Valassis Digital’s New Chatbot Offers Car-Buying Support

Valassis Digital is aiming to expand what chatbots are capable of by having its bot provide in-depth support throughout the car buying process.

Maria Minsker | Jun 29, 2018