Customer service leaders must evolve with changing customer expectations, Gartner finds. (Featured on DestinationCRM.com.)
Feb 12, 2025
Technavio sees huge benefits in contact center chatbots and intelligent virtual assistants, which is fueling industry growth.
Feb 04, 2025
Valuates expects the interactive voice response software market to grow by nearly 5 percent over the next five years. (Featured on SpeechTechMag.com.)
Jan 21, 2025
AI chatbots are expected to grow at a CAGR of 27.8 percent over the next seven years, according to Meticulous Research. (Featured on DestinationCRM.com.)
Dec 17, 2024
Research firm MarketsandMarkets has projected the worldwide emotion artificial intelligence market to grow at a compound annual rate of 21.9 percent over the next six years. (Featured on DestinationCRM.com.)
Dec 17, 2024
In the next three years, leading companies will offer service only through a single, artificial intelligence-enabled channel that allows communication through text, image, and sound, Gartner predicts.
Dec 11, 2024
New capabilities in Amazon Connect include proactive, personalized customer outreach, improved self-service, generative AI safeguards, and manager tools for agent coaching.
Dec 02, 2024